Privacy

The personal information collected online on this website is collected under the authority of the Trillium Gift of Life Network Act. Trillium Gift of Life Network (TGLN) does not collect information that personally identifies individuals except when individuals provide such specific information on a voluntary basis. Any personal information that you provide will only be used for the purposes you have directed, or to respond to your request. You will not be added to any government or other mailing lists, nor will your information be disclosed to anyone else, except as may be authorized by law. If you have any questions about this collection, use or disclosure, please contact the TGLN Privacy Officer at 416-363-4001.

TGLN Privacy Statement

The citizens of Ontario entrust TGLN with sensitive information for the purposes of organ and tissue donation and transplantation. TGLN has legal and ethical obligations to respect the privacy rights of individuals and to protect the confidentiality of the personal information it holds. TGLN's commitment to privacy can only be realized if all TGLN staff and vendors understand and uphold their individual roles with respect to privacy. TGLN has a Privacy Policy that details its obligations.

"Personal information" means any identifiable information we hold relating to potential donors, donors, patients waiting for transplants, transplant recipients and their respective families and next of kin. That might include data elements such as: a person's name and contact information (telephone number or address), TGLN ID#, blood type, description of their physical health, OHIP #, physician's name, and information relating to race, ethnicity, and religion.

TGLN staff are required to adopt best practices to protect the personal information held by the organization. They are responsible for compliance with TGLN's privacy policies and procedures and to report privacy issues, concerns and questions to their manager and TGLN's Privacy Officer.

TGLN's Privacy Officer responds to questions and concerns about TGLN's information management practices and can be contacted at: 416-363-4001 or 1-800-263-2833.

Recording of Telephone Calls in the Provincial Resource Centre

All calls received and placed by staff in TGLN's Provincial Resource Centre are recorded. The recordings will be used for purposes of continuous quality improvement and risk management.

Only authorized Network staff with an operational need to know will have access to these recordings. Any personal information in the recordings will be collected and used according to the requirements of both the Freedom of Information and Protection of Privacy Act and the Trillium Gift of Life Network Act.

The telephone system records calls on a digital server, which is located in a secure data centre at the Trillium Gift of Life Network office.

Recorded calls will be retained for a period of 45 days from the date of the call, and then are disposed of securely.

If you have any questions about these practices, please contact the TGLN Privacy Officer at 416-363-4001.